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AWS Lex & Connect

Amazon Lex

  • Text or Voice conversational interfaces
  • Powers the Alexa service
  • Automatic speech recognition (ASR) - speech to text
  • Natural language Understanding (NLU) - Intent
  • Build understanding of voice and text into your application
  • Benefits
    • Scales with load
    • Integrates with AWS services like lambda
    • Quick to Deploy
    • Pay as you go model
  • Apps - chatbots, Voice Assistants, Q&A Bots, Info/Enterprise Bots

Amazon Connect

  • Contact Center ... as a service
  • Omnichannel - voice and chat, incoming & outgoing
  • Integrates with PSTN networks for traditional voice
  • Agents can connect using the internet from anywhere
  • Integrates with other AWS services like Lambda/LEX for additional intelligence and features
  • Quick to provision, pay as you go use pricing and scalable